Transcription of Co-design in Smart Cities
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Co-design in Smart Cities
Co-design in Smart Cities1Co-designin Smart CitiesA guide for municipalities from Smart CitiesCo- design in Smart Cities2 Chapter 1 Introducing Co-design 03 Chapter 2 Co-design and the citizen 06 Chapter 3 Co-design within Smart Cities 09 Working with colleagues: Horizontal Co-design 10 Working with stakeholders: Vertical Co-design 10 Chapter 4 Co-design in Smart Cities partners 12 Building Co-design into services: Kristiansand 12Co- design through online engagement: Leiedal 17 Customer Journey Mapping: Edinburgh 20 Chapter 5 Contexts for Co-design 22 Finding the customer: Segmentation and customer insight 22 Finding the problem: Using consultants and gathering data 24Co- design and design thinking 26 Chapter 6 Summary & Conclusions 29 Chapter 7 Acknowledgements 30 Chapter 8 Further reading 31 design skills 31 References 31 Chapter 9 Annex: Tools & techniques 33 ContentsCo- design in Smart Cities31. Introducing Co-designCo- design describes the process of bringing stakeholders into the service design process.
6 Co-design in Smart Cities 2. Co-design and the citizen Co-design emphasises engagement by those responsible for delivery of a service or product with stakeholders in general, and with the end ...
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