Transcription of CODE OF QUALITY - DHL Express
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CODE OF QUALITY - DHL Express
code OF QUALITY Valid from 27 November 2017 2 Table of Contents 1. THE code OF QUALITY 3 2. DHL IN ITALY 3 3. DHL Express (ITALY) 3 4. DHL SERVICES 3-6 5. TERMS AND CONDITIONS FOR THE PURCHASE OF SERVICES 7-8 6. COMPLAINTS 8 7. CONCILIATION PROCEDURE 9 8. ACCESS RIGHT 10 3 1. THE code OF QUALITY This document, subject to the obligations imposed by AGCOM Resolution no. 413/14/CONS, aims at providing the public with information regarding the range of services offered by DHL Express (Italy) , the terms and conditions for the purchase thereof, the procedures to manage complaints, and conciliation procedures.
2 table of contents 1. the code of quality 3 2. dhl in italy 3 3. dhl express (italy) s.r.l. 3 4. dhl services 3-6
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