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CODE OF QUALITY - DHL | Global

code OF QUALITY Valid from 27 November 2017 2 Table of Contents 1. THE code OF QUALITY 3 2. DHL IN ITALY 3 3. DHL EXPRESS (ITALY) 3 4. DHL services 3-6 5. TERMS AND CONDITIONS FOR THE PURCHASE OF services 7-8 6. COMPLAINTS 8 7. CONCILIATION PROCEDURE 9 8. ACCESS RIGHT 10 3 1.

3 1. THE CODE OF QUALITY This document, subject to the obligations imposed by AGCOM Resolution no. 413/14/CONS, aims at providing the public with information regarding the range of services offered by DHL

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