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Committed to REGIONAL PRO PERITY - njtransit.com

Committed to REGIONAL PRO$ PERITY Through TransportationNJ transit 2017 ANNUAL REPORT table of CONTENTSMESSAGESC hairman s Message ..04 Executive Director s Message ..06 IMPROVING THE CUSTOMER EXPERIENCEC ustomer Communication ..08 Service ..11 Equipment ..12 Facilities ..14 State-of-Good-Repair ..17 Major Projects ..19 Studies ..20 Recovery and Resiliency Projects ..21 Technology ..25 SAFETY AND SECURITY ..26 FINANCIAL PERFORMANCE ..32 812142 2017 NJ transit Annual ReportCORPORATE ACCOUNTABILITY ..36 Green-Friendly Projects ..39 ON-TIME PERFORMANCEOn-time Performance by Mode ..40 Rail Methodology ..42 Light Rail Methodology ..44 Bus Methodology ..46 BOARD, COMMITTEES & MANAGEMENT TEAMB oard of Directors ..48 Advisory Committees ..54 Executive Management Team ..55FY2017 FINANCIAL REPORT ..57 of Contents 3A safe and reliable transportation network remains vital to the economic success of New Jersey and the surrounding region.

A safe and reliable transportation network remains vital to the economic success of New Jersey and the surrounding region. The theme for this year’s NJ TRANSIT annual report —

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