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Communicating to Improve Quality

Strategy 2: Communicating to Improve Quality (Implementation Handbook) Guide to Patient and family Engagement Communicating to Improve Quality Implementation Handbook Strategy 2: Communicating to Improve Quality (Implementation Handbook) Guide to Patient and family Engagement Table of Contents Introduction .. 1 Overview of the Communicating to Improve Quality Strategy .. 1 What are the Communicating to Improve Quality tools? .. 2 What are the resources needed? .. 3 Rationale for the Communicating to Improve Quality Strategy .. 4 What is the evidence linking communication with safety and Quality ? .. 4 How does the Communicating to Improve Quality strategy facilitate communication? .. 5 Implementing the Communicating to Improve Quality strategy.

Patient and family engagement encompasses behaviors by patients, family members, clinicians, and hospital staff as well the organizational policies and procedures that support these behaviors. What is the evidence linking communication with safety and quality? Communication is the foundation of partnerships between the patient, family, and

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