Communication Skills 2 Overcoming Barriers to Effective ...

Copyright EMAP Publishing 2018 This article is not for distribution40 Nursing Times [online] January 2018 / Vol 114 Issue 1 points Nurses need to be aware of the potential Barriers to Communication and adopt strategies to address themEnvironmental factors such as background noise can affect patients ability to hear and understand what is being said to themAcute illness, distress and pain can reduce patients concentration and their ability to absorb new informationAnticipating potential embarrassment and taking steps to minimise it can facilitate difficult conversationsIt is important to plan ahead and identify the best place and time to have important conversations Keywords Communication / Barriers / Skills /Informatio n This article has been double-blind peer reviewedIt is natural for patients to feel appre-hensive about their health and well-being, yet a survey in 2016 found that only 38% of adult inpatients who had worries or fears could definitely find someone in hospital to talk to about them (Care Quality Commission, 2017).

asking sensitive questions where others may hear patients’ replies. Consider alter-native ways of gathering pertinent infor-mation, such as asking the patient to com-plete a written form – but remember that some patients struggle with reading and writing or may need the form to be pro-vided in a different language or have

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