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Competency Implementation Guide

Competency Implementation Guide Purpose of This Tool: This tool will assist you with understanding and implementing competencies in your organization. The tool will: Introduce you to competencies Definition of a Competency Anatomy of a Competency Benefits of using competencies in your organization Competency types Explain how to implement and use competencies in your organization for learning and development purposes 2. Competencies, A General Overview 3. General Overview: What are Competencies? Competencies - encompass knowledge, skills, and abilities (KSAs) combined with relevant personal characteristics to successfully perform in your job/role. WHAT. Technical ..you need to know HOW Behavioral ..you apply what you know Competencies describe the observable, measurable, key behaviors or actions that can be seen when a job is being done. 4. General Overview: Anatomy of a Competency A Competency has three parts: Title, Definition, Key Behaviors. Title: Definition: Customer Demonstrates a commitment to public service; serves and satisfies Service internal and external customers; holds self accountable for quality outcomes.

will be used (typically to enforce the culture and drive learning and development activities) and outline the next steps in the process. Introduce the SME validation group so all employees can see that that the model was validated by their peers and so they can also have a chance to ask

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