Complaint Management Policy - nbn

NBN Policy Complaint Management Version 3, July 2015 For Official Use Only Complaint Management Policy Overview At nbn we strive to personally and professionally demonstrate certain values in our actions. We are disciplined and reliable and engender trust and integrity - we are up-front, honest, transparent and responsive. We deliver on our commitments and actively pursue improvements in our network and supporting services. nbn appreciates that on occasion people may not be satisfied with the service they receive from nbn or our contractors. We recognise the right of any person covered by this Policy to raise an issue or make a Complaint and we are committed at all levels of the organisation to their efficient, impartial and courteous resolution. Purpose nbn s requirements for Complaint Management and reporting arise from the directions of senior Management and from government and regulatory obligations.

NBN Policy – Complaint Management Version 3, July 2015 For Official Use Only A person who is an Authorised Representative has the power to act on the complainant’s behalf as if

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  Policy, Management, Complaints, Complaint management policy, Complaint management

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