CONFLICT AND CONFLICT MANAGEMENT IN …

CONFLICT AND CONFLICT MANAGEMENT IN ORGANIZATIONS:A FRAMEWORK FOR ANALYSISJ acob BercovitchIntroductionResearch into behaviour in organizations can be divided into twocategories: normative and descriptive. Normative research is concernedwith how things should be, whereas descriptive research addresses itself towhat is rather than what could or should be. This dual perspective ismost apparent in approaches to the issues of CONFLICT and CONFLICT manage-ment in organizations. Normative approaches reflect attitudes and beliefswhich identify all conflicts as destructive and promote CONFLICT -eliminationas the formula for organizational success. Descriptive approaches acceptconflict as inevitable and consider its proper MANAGEMENT the primaryresponsibility of all administrators. This paper pertains to the descriptivemode of inquiry in presenting a framework for the study of CONFLICT inorganizations.

structural conflict (conflict arising out of the need to manage the inter-dependence between different organizational sub-units), (2) role conflict (conflict arising from sets of prescribed behaviour) and (3) resources con-flict (conflict stemming from interest groups competing for organizational resources). Robbins16 identifies three sources ...

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  Interest, Conflicts, Organizational, C onflict, Flict

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