Transcription of CONFLICT COMPETENT LEADERSHIP
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CONFLICT COMPETENT LEADERSHIP
46 LEADER TO LEADERC onflict is at the root of many leaders best ideas,as well as at the core of their worst failures. Whenit is handled poorly it can cost organizationsheavily in terms of wasted management time, turnover,lawsuits, and in extreme cases violence and it is addressed effectively, it can stimulate creativ-ity and lead to better decision making. With all this atstake, it would seem natural that leaders would seek tohone their CONFLICT management skills. When we talk toexecutives and managers who attend our programs,though, they almost always say that they have never for-mally learned how to handle CONFLICT either in school orduring their career. They tend to rely on their instinctsor to use skills they ve seen in others, and this is exactlywhat gets them and their organizations in Is CONFLICT So Difficult?
WINTER 2008 47 kind, called task or cognitive conflict,focuses on issues and can result in open and rigorous debate of problems. Patrick Lencioni in his Five Dysfunctions of a Team sug- gests this is a critical area for team success.
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