Transcription of CONFLICT COMPETENT LEADERSHIP - University of …
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CONFLICT COMPETENT LEADERSHIP - University of …
46 LEADER TO LEADERC onflict is at the root of many leaders best ideas,as well as at the core of their worst failures. Whenit is handled poorly it can cost organizationsheavily in terms of wasted management time, turnover,lawsuits, and in extreme cases violence and it is addressed effectively, it can stimulate creativ-ity and lead to better decision making. With all this atstake, it would seem natural that leaders would seek tohone their CONFLICT management skills. When we talk toexecutives and managers who attend our programs,though, they almost always say that they have never for-mally learned how to handle CONFLICT either in school orduring their career.
46 LEADER TO LEADER C onflict is at the root of many leaders’ best ideas, as well as at the core of their worst failures. When it is handled poorly it can cost organizations
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