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Conflict Resolution Nursing Handout - Corexcel

Corexcel . All Rights Reserved. INSIDE THIS COURSE Conflict & communication .. 1 TYPES OF Conflict .. 2 Conflict IN Nursing .. 3 Conflict MANAGEMENT STRATEGIES .. 3 CASE SCENARIO .. 4 communication SKILLS .. 5 ART OF NEGOTIATION .. 5 ORGANIZATIONAL TACTICS .. 6 CONCLUSION & REFERENCES .. 7 CE EXAM .. 8 EVALUATION .. 10 Conflict Resolution IN Nursing Contact Hours This continuing education course is intended to help nurses identify Conflict , understand various types of Conflict , implement strategies to effectively manage Conflict , and understand how to minimize Conflict and prevent escalation of Conflict situations in the Nursing environment. Course Objectives Define Conflict and effective communication skills. Identify four general types of Conflict . List the four primary types of Conflict in Nursing . Describe five strategies used to manage Conflict . Identify four components of effective communication skills.

This type of conflict arises as a difference in power or perception of power. Communication can become condescending, critical, or patronizing. This type of conflict can affect all members of the staff and inhibit patient care by interfering with interprofessional collaboration.

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