Transcription of Constraint Management - Goal Sys
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Constraint Management - Goal Sys
In 1995, the American Society for Quality began providing professional certification in quality Management the Certified Quality Manager (CQM) through closed-book testing on a pre-determined body of knowl- edge. That body of knowledge now includes the Theory of constraints (TOC). To aid prospective quality professionals in preparing for the CQM examina- tion, Quality America, Inc. (Phoenix, AZ) prepared a comprehensive book on the CQM body of knowledge called The Complete Guide to the CQM, written by Thomas Pyzdek and originally published in 1996. The following paper is a chapter in the updated 2000 edition of The CQM Guide. This paper is copyrighted material. Quality America, 2000. Reprinted with permission. Constraint Management by H. William Dettmer INTRODUCTION. As we enter the twenty-first century, quality has come to encompass much more than just product or process conformance. More and more, quality is in the eye of the beholder: the customer.
©Quality America, Inc., 2000. All rights reserved. Reprinted with permission. 2 systems, these might be quality-related. In other systems, they may extend well
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