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Consumerized Employee services : The next Evolution in Shared services By Catherine Farley, Jill Goldstein and Susan M. Cantrell Shared services has become a prominent operating model for business support services , helping companies improve efficiency and reduce costs. The next Evolution of shared services will adopt a whole new paradigm: from HR and other functionally organized shared services that serve the Employee to integrated Employee services , in which employees are viewed as consumers. This approach promises to boost Employee satisfaction, engagement, retention and productivity. But to garner these advantages, organizations will have to rethink the way they deliver services to their people. Businesses have driven new watersheds embarking on a new journey to develop IBS offers internal customer experiences in growth by developing a superior customer superior Employee experiences.
2 Shared services has become a prominent operating model for business support services, helping companies improve efficiency and reduce costs.
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