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Contents Executive summary .. 4. Methodology .. 9. Part one: How has disabled people's social care changed since 2010? .. 11. Changes to hours of support since 2010 .. 16. Flexibility and personalisation .. 21. Choice and control .. 25. Part two: What have changes to services meant for outcomes and independence? .. 30. Support for basic needs and independent living .. 30. Work and active citizenship .. 41. Social and community participation .. 46. Part three: Improving disabled people's experiences as social care users .. 52. Direct Payments .. 53. Relationships with care planners .. 55. Consistency of staff and joined-up services .. 56. Assessments and individual contributions .. 58. Awareness and access to information .. 59. Advice and advocacy .. 60. Concluding remarks .. 63. Appendix 1: Sample .. 64. Appendix 2: Survey questionnaire.
4 Executive summary Introduction Scope conducted research into disabled people’s experiences as social care users in England as part of a Disability Partnership with the National Autistic Society, Mencap and
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