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CONTINUAL SERVICE IMPROVEMENT: BRINGING …
CONTINUAL SERVICE improvement : BRINGING IT TO LIFE Author : Gary Case Version : Date : August 2009 Location : Pink Elephant Inc. CONTINUAL SERVICE improvement Page 2 of 16 Pink Elephant Inc, 2009. Contents are protected by copyright and cannot be reproduced in any manner. ITIL is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. 1 EXECUTIVE SUMMARY If you are thinking about implementing ITIL processes and you ask the question, where do I start? , congratulations you have started down the CONTINUAL SERVICE improvement (CSI) path. Likewise, if you are looking at improving your services , applications etc., then you have also started a CONTINUAL SERVICE improvement activity. CONTINUAL SERVICE improvement : Organizations talk about it and think about it, but in reality often don t plan for it, schedule it, allocate resources to it or monitor it.
Continual Service Improvement Page 4 of 16 ©Pink Elephant Inc, 2009. Contents are protected by copyright and cannot be reproduced in any manner.
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