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Copyright protected. Use is for Single Users only via a VHP Approved License. For information and printed versions please see 4 A Pocket GuideCopyright protected. Use is for Single Users only via a VHP Approved License. For information and printed versions please see publications by Van Haren PublishingVan Haren Publishing (VHP) specializes in titles on Best Practices, methods and standards within four domains: - IT and IT Management - Architecture (Enterprise and IT) - Business Management and - Project Management Van Haren Publishing is also publishing on behalf of leading organizations and companies.
The ITIL story ITIL has been the leading guidance for IT service management over the past three decades. Millions of practitioners worldwide have applied its
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