CRITICAL FACTORS THAT INFLUENCE E-PROCUREMENT ...

JOURNAL OF PUBLIC procurement , VOLUME 6, ISSUES 1 & 3, 70-99 2006 CRITICAL FACTORS THAT INFLUENCE E-PROCUREMENT IMPLEMENTATION SUCCESS IN THE PUBLIC SECTOR Kishor Vaidya, A. S. M. Sajeev and Guy Callender* ABSTRACT. This paper presents the results of a literature survey developed to support a proposed model of the CRITICAL Success FACTORS (CSFs) likely to impact the success of E-PROCUREMENT initiatives in the public sector. It identifies a number of relevant variables for each CSF and presents a model for future research. It also analyses the relative importance of different CSFs and observes that organization and management FACTORS are the most important category for success of E-PROCUREMENT initiatives. If E-PROCUREMENT initiatives in the public sector are to assist the development of E-PROCUREMENT across the information economy, there should be wider discussion and agreement on what constitutes the relevant CSFs and how the achievement of success can be assessed.

identifies eleven factors: end-user uptake and training, supplier adoption, compliance with best practices for business case/project management, systems integration, security and authentication, re-engineering the process, top management support, performance measurement, change management, e-Procurement implementation strategy, and technological

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  User, Procurement, E procurement

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