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Critical Incident Technique
Critical Incident Technique Training Workbook Copyright 2014 LR Gordon, Incorporated 1 Copyright 2014 LR Gordon, Incorporated. Introduction In this lesson you will learn about the Critical Incident Technique , which is a tools that is used to conduct front-end analysis. Within this lesson, you will also learn of the six steps involved in performing the Critical Incident Technique . All Critical Incident Technique terminal behaviors and most enabling behaviors will be outlined within this structured lesson. Survey results have reflected a knowledge deficiency, therefore additional instruction will be provided on the three topics below. Sorting factors using Behaviorally Anchored Rating Scale (BARS); Filling gaps on Bars; Editing recorded incidents. The purpose of the Critical Incident Technique is to gather information (war stories) on behaviors that contribute to the success or demise of performance. These incidences or war stories were observed and are shared via written reports or oral interviews.
disagreements should be reconciled before summarizing data. Optional Report findings to management. Summarize dominate behaviors that effect job performance be it good or …
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