Transcription of Crossing the Quality Chasm: A New Health System …
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Crossing the Quality Chasm: A New Health System …
March 2001 I N S T I T U T E O F M E D I C I N E Shaping the Future for Health Crossing THE Quality chasm : A NEW Health System FOR THE 21ST CENTURY The Health care delivery System does not provide consistent, high- Quality medical care to all people. Americans should be able to count on receiving care that meets their needs and is based on the best scien tific knowledge--yet there is strong evidence that this frequently is not the case. Health care harms patients too frequently and routinely fails to deliver its potential benefits. Indeed, between the Health care that we now have and the Health care that we could have lies not just a gap, but a chasm . A number of factors have combined to create this chasm . Medical sci ence and technology have advanced at an unprecedented rate during the past half-century. In tandem has come growing complexity of Health care, which today is characterized by more to know, more to do, more to manage, more to watch, and more people involved than ever before.
March 2001 I N S T I T U T E O F M E D I C I N E Shaping the Future for Health CROSSING THE QUALITY CHASM: A NEW HEALTH SYSTEM FOR THE 21ST CENTURY T he U.S. health care delivery system does not provide consistent, high-
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