Transcription of Crossing the Quality Chasm: A New Health System for the ...
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March 2001 I N S T I T U T E O F M E D I C I N E Shaping the Future for Health Crossing THE Quality chasm : A NEW Health System FOR THE 21ST CENTURY The Health care delivery System does not provide consistent, high- Quality medical care to all people. Americans should be able to count on receiving care that meets their needs and is based on the best scien tific knowledge--yet there is strong evidence that this frequently is not the case. Health care harms patients too frequently and routinely fails to deliver its potential benefits. Indeed, between the Health care that we now have and the Health care that we could have lies not just a gap, but a chasm .
March 2001 I N S T I T U T E O F M E D I C I N E Shaping the Future for Health CROSSING THE QUALITY CHASM: A NEW HEALTH SYSTEM FOR THE 21ST CENTURY T he U.S. health care delivery system does not provide consistent, high-
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