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CSI – Customer satisfaction index - Datamar

CSI Customer satisfaction index The Customer satisfaction index (CSI) is a versatile analytical tool for measuring Customer satisfaction with a product, service or company. It offers help in finding reasons of Customer satisfaction or rather dissatisfaction. Measuring a level of Customer satisfaction and its determinants is important for all companies. These data can be used to keep the Customer , sell more products and services, improve the quality and value of offers and to ensure more efficient and economical operating. It stands that only the satisfied Customer tends to repeatedly return to their favourite brand and also convey their positive experience to others.

0 – 70 Below average satisfaction 70 – 80 Average satisfaction 80 – 100 Above average satisfaction Semaphore scale . The CSI is a repetitive project, which - in order to capture trends, is necessary to implement based on the same methodology at regular intervals.

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