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Cultural responsiveness framework - Department …
Cultural responsiveness framework Guidelines for Victorian health services2 Cultural responsiveness frameworkPublished by Rural and Regional health and Aged Care services , Victorian Government, Department of health , Melbourne, VictoriaSeptember 2009 Copyright State of Victoria, Department of health , 2009 This publication is copyright. No part may be reproduced by any process except in accordance with the provisions of the Copyright Act by the State Government of Victoria, 50 Lonsdale Street, document may be downloaded from the Department of health website at Cultural responsiveness framework was developed from the Review of Current Cultural and Linguistic Diversity and Cultural Competence Reporting Requirements, Minimum Standards and Benchmarks for Victorian health services , a project commissioned by the Statew
4 Cultural responsiveness framework Glossary Adverse event An incident in which harm resulted to a person receiving healthcare (Department of Human Services, 2009) Consumer A current or potential user of a health service. This includes children, women and men, people living with a disability, people from diverse cultural
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