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Customer Communications Toolkit for the public Service A universal design ApproachCustomer Communications Toolkit for the public Service A universal design ApproachVerbalWrittenDigital1 Customer Communications Toolkit for the public ServiceCustomer Communications Toolkit for the public Service A universal design Approach2 Customer Communications Toolkit for the public ServiceA universal design Approach ForewordForewordI very much welcome this Customer Communications Toolkit for the public Service A universal design Approach. I am of the view that we can all learn from the clear and common sense advice in this Toolkit . Not only because the public deserves the best possible service, but because I think these guidelines focus on what is right. The way we communicate is very important the language we use, our tone, our body language and how we present information in written or verbal methods.
2 Customer Communications Toolkit for the Public Service A Universal Design Approach – Foreword Foreword I very much welcome this Customer Communications Toolkit for the
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