Customer Complaints Code - Consumers - TCF

2014 The New Zealand Telecommunications Forum Inc Page 1 of 36 Customer Complaints code - March 2016 New Zealand Telecommunications Forum Customer Complaints code DOCUMENT VERSION: Number and Status: Final for publication Date: March 2016 code Classification: TCF self-regulated Mandatory code Prepared by: TCF Customer Complaints Working Party 2016 The New Zealand Telecommunications Forum Inc. Except as provided by the Copyright Act 1994, no part of this material may be reproduced or stored in a retrieval system in any form or by any means without the prior written permission of the New Zealand Telecommunications Forum Inc. 2014 The New Zealand Telecommunications Forum Inc Page 2 of 36 Customer Complaints code - March 2016 EXPLANATORY STATEMENT The New Zealand Telecommunications Forum ( TCF ) has established a self-regulatory regime for Complaints , including: The Customer Complaints code (the code ); and Annexure 1 of the code referred to as the Telecommunications Disputes Resolution Scheme ( TDRS ) collectively referred to as the Scheme.

© 2014 The New Zealand Telecommunications Forum Inc Page 4 of 36 Customer Complaints Code - March 2016 30. WSM Process When Complaint Referred 24

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