Transcription of Customer Complaints-Handling Procedure - IRCAS
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Customer Complaints-Handling Procedure - IRCAS
Revised 10 August 2018 Customer Complaints-Handling Procedure Our website intends to help people navigate through the appeals process and includes frequently asked questions, document library and downloadable forms. Revised 10 August 2018 Introduction & Background ITAL Group Limited (ITAL) offers independent revenue collection and support services ( IRCAS ) to the transport industry as well as providing transport users with an Appeals Service (AS) through which to submit appeals against Penalty Fare or Unpaid Fare Notices.
This procedure describes the expected minimum activities for addressing ITAL's Customer Complaints for matters arising from the handling of a payment, an
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