Transcription of Customer Service Flyer - LETAC
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Customer Service Flyer - LETAC
Law Enforcement Training Advisory Commission 3171 Greenhead Drive, Suite B Springfield, IL 62711. Phone (217) 726-7014 Fax (217) 726-7833. Email Website Ellen L. Petty, Director Law Enforcement Customer Service EIGHT SEPARATE ONE DAY OFFERINGS 8:30 4:30 February 16 19, 2009 & February 23 26, 2009 Springfield Police Academy 3501 Colorplant Road, Springfield, IL A FranklinCovey 8 hour workshop session on law enforcement Customer Service to focus on the following topics: I. Values/Goals Authentic values are those by which a life can be lived, which can form a people that produce great deeds and thoughts. Alan Bloom Understanding our value systems: Leaders Values Behavior Culture Performance Results How failing to practice principles based values adversely impact customers and employees and all constituents who an interest in the organization. Basic Change Model Introduced (Dr. Stephen Covey Model) II. Nobility of Policing No one is compelled to choose the profession of police officer, but having chosen it, everyone is obligated to perform its duties and live up to the high standards of its requirements.
IV. Strategies to Excellent Customer Service • Community Policing • Expect the Best: Expect the best from all your internal relationships.
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