Transcription of Customer Service Information Guide - Start HERE
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Customer Service Information Guide - Start HERE
COUNTY OF LOS ANGELESE verything you need to know about the Los Angeles County online Job Application CAREER STARTS ResourcesLos AngelesCounty 2 Table of Contents INTRODUCTION .. 3 OUR DEFINITION OF Customer Service .. 4 COMMUNICATING EFFECTIVELY .. 5 TYPES OF Customer Service INTERACTIONS .. 8 RESOLVING Customer CONCERNS .. 17 UNDERSTANDING CULTURAL DIFFERENCES .. 21 22 ABOUT THE AUTHORS .. 23 3 Introduction The County of Los Angeles Department of Human Resources is pleased to offer this Customer Service Information Guide . Effective Customer Service is essential for success in today s organizations. Organizations depend on employees who can effectively communicate with customers, meet their needs, and resolve their concerns. Most organizations place such a high value on Customer Service that they include provisions for it in their mission statements and establish guidelines and strategies for achieving it.
known as “5-Star” customer service, which represents the highest level of service that can be provided and signals that customer service is a top priority among all business operations. Purpose The purpose of this Guide is to introduce customer service techniques by presenting you with general information covering this subject area. These ...
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