Transcription of Customer Service Module
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Customer Service Module
- 1 - W A S H I N G T O N S T A T E D E PA R T M E N T O F H E A L T H W IC P R O G R A M Customer Service training 2 This institution is an equal opportunity provider. Washington WIC Nutrition Program does not discriminate. For persons with disabilities, this document is available on request in other formats. To submit a request, please call 1-800-525-0127 (TDD/TTY 1-800-833-6388). DOH 960-140 January 2012 3 Learning Objectives Upon completion of this Module , trainees will have: Identified what customers commonly expect from Customer Service providers. Noted two ways to meet and possibly exceed customers expectations. Prepared for dealing with negative situations in the clinic by reviewing steps to take when confronted with difficult clients or situations.
Customer Service Training . 2 This institution is an equal opportunity provider. Washington WIC Nutrition Program does not discriminate. For persons with disabilities, this document is available on request in other formats. ... Customer Service Module ...
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