Transcription of DATA COLLECTION - Air University
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DATA COLLECTION - Air University
Basic Tools for Process Improvement Module 7. data COLLECTION . data COLLECTION 1. Basic Tools for Process Improvement What is data COLLECTION ? data COLLECTION helps your team to assess the health of your process. To do so, you must identify the key quality characteristics you will measure, how you will measure them, and what you will do with the data you collect. What exactly is a key quality characteristic? It is a characteristic of the product or service produced by a process that customers have determined is important to them. Key quality characteristics are such things as the speed of delivery of a service, the finish on a set of stainless steel shelves, the precision with which an electronic component is calibrated, or the effectiveness of an administrative response to a tasking by higher authority.
Basic Tools for Process Improvement 6 DATA COLLECTION This action focuses your team on the specific quality characteristic you want to improve, and sets the stage for where you will collect the data.
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