Dealing with Abusive Behavior and Difficult Situations

Contra Costa AIDS Program Final June 2009 XII/1 G:\CSGA\CM Working Group\MODULES\2007-08 Module REVISIONS\Final Modules\Module 12 Difficult Situations MODULE TWELVE Dealing with Abusive Behavior and Difficult Situations Contra Costa AIDS Program Final June 2009 XII/2 G:\CSGA\CM Working Group\MODULES\2007-08 Module REVISIONS\Final Modules\Module 12 Difficult Situations Policy Occasionally medical case managers will need to address Abusive behaviors and Difficult client Situations . In each instance, safety must be balanced with serving clients, many of whom have histories of violence related to substance abuse, mental health, and other circumstances. What follows are definitions of abuse and Difficult Situations and methods of assessment and possible interventions.

threatening someone with or without a weapon, displaying a weapon, and/or using a weapon on the premises or around ... detox, or early sobriety • Possession of weapons . ... service providers involved with the client is important for developing and supporting a joint plan to provide services to the client and ensure the safety of the staff ...

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  With, Supporting, Difficult, Situation, Leading, Detox, Someone, Abusive, Dealing with abusive, Difficult situations

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