DELIVERY PERFORMANCE MEASUREMENT IN AN …

1. INTRODUCTIOND elivery PERFORMANCE can be defined asthe level up to which products and servicessupplied by an organization meet thecustomer expectation. It provides anindication of the potentiality of the supplychain in providing products and services tothe customer. This metric is most importantin supply chain management as it integrates(involves) the MEASUREMENT of performanceright from supplier end to the customer PERFORMANCE MEASUREMENT IN ANINTEGRATED SUPPLY CHAIN management : CASE STUDY INBATTERIES MANUFACTURING FIRM C. Madhusudhana Raoa*, K. Prahlada Raoband MuniswamycaSeshachala Institute of Technology, Department of Mechanical Engineering, Puttur 517583, Chittoor District, Andhra Pradesh, IndiabJ N T University College of Engineering, Department of Mechanical Engineering,Anantapur 515002, Andhra Pradesh, IndiacSwetha Institute of Technology & Science for Women, Tirupati 517561,Chittoor District, Andhra Pradesh, India (Received 13 February 2011; accepted 10 July 2011) AbstractDelivery PERFORMANCE provides an indication of how successful the supply chain is at providingproducts and services to the customer.

J. Liu et al., (2005) developed a common integrated management system (Workflow supported inner Supply Chain Management system) for Nanjing Jin Cheng Motor Cycle Corporation Limited and most of its suppliers to manage their inner processes. It was built on an MS SQL server, www server and browser. The results of implementation

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