DELIVERY PERFORMANCE MEASUREMENT IN AN …

1. INTRODUCTIOND elivery PERFORMANCE can be defined asthe level up to which products and servicessupplied by an organization meet thecustomer expectation. It provides anindication of the potentiality of the supplychain in providing products and services tothe customer. This metric is most importantin supply chain management as it integrates(involves) the MEASUREMENT of performanceright from supplier end to the customer PERFORMANCE MEASUREMENT IN ANINTEGRATED supply chain MANAGEMENT: CASE STUDY INBATTERIES MANUFACTURING FIRM C. Madhusudhana Raoa*, K. Prahlada Raoband MuniswamycaSeshachala Institute of Technology, Department of Mechanical Engineering, Puttur 517583, Chittoor District, Andhra Pradesh, IndiabJ N T University College of Engineering, Department of Mechanical Engineering,Anantapur 515002, Andhra Pradesh, IndiacSwetha Institute of Technology & Science for Women, Tirupati 517561,Chittoor District, Andhra Pradesh, India (Received 13 February 2011; accepted 10 July 2011) AbstractDelivery PERFORMANCE provides an indication of how successful the supply chain is at providi

objective of any industry supply chain. As the number of resources, operations and organizations in supply chain increases, variability destroys synchronization among the individual processes, leading to poor delivery performance. In an integrated supply chain, coordination of logistical activities is effectively extended to encompass source,

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  Performance, Processes, Supply, Chain, Supply chain, Variability

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