Transcription of Developing Change Management Skills - netscc.ac.uk
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Developing Change Management Skills - netscc.ac.uk
ManagingChangein the NHSV alerie Iles and Steve CranfieldDeveloping ChangeManagement SkillsA RESOURCE FOR HEALTH CARE PROFESSIONALS AND MANAGERSD eveloping ChangeManagement SkillsA RESOURCE FOR HEALTH CARE PROFESSIONALS AND MANAGERSM anagingChangein the NHSV alerie Iles and Steve CranfieldPurpose and Acknowledgements1 List of acronyms4 Introduction5 Aim6 Whom will it benefit?6 What uses can you put it to?6 What does it contain?8 Overview of cases11 Further development13 Case studies15 Case Study 1: Leading a service through change17 Overview and introduction18 Episode Changes on the horizon20 Articulating a mission33 The Seven S Model35 PEST analysis42 SWOT analysis44 Readiness and capability59 Commitment, enrolment and compliance62 Episode The best laid plans ..64 Schools of thinking about change69 Concluding thoughts72 References73 Case Study 2: Changing a team, from inside it75 Overview and introduction76 Episode Welcome aboard, but don t rock the boat79 Five Whys84 Force field analysis90 Episode Nina s notes93 Force field analysis (cont.)
Purpose of this resource This resource aims to illustrate the practical application of selected change management theories and tools and builds on the SDO’s Organisational Change: A Review(2001).It is the first of the SDO’s resources to be aimed
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