Transcription of Developing key performance indicators for airports - ENRI
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Developing key performance indicators for airports - ENRI
Developing key performanceindicators for airportsTobias Andersson GranbergAnder Oquillas MunozEIWAC 2013 EIWAC 2013 Developing KPI s for airportsShort version We develop a set KPI s, which can be used for monitoring the performance of airport operations The airport is divided into different activity areas, and Airport KPI s are developed for each of them two or three indicators are selected for each area based on previous research A questionnaire based survey study is performed Airport managers in Sweden and Spain Ranking of the initially selected indicators A final set of indicators are selected 2013-03-012 Tobias Andersson GranbergEIWAC 2013 Developing KPI s for airportsKey performance indicators KPIs represent a set of measures focusing on those aspects of organizational performance that are the most critical for the current and future success of the organization (Parmenter, 2007)
EIWAC 2013 – Developing KPI’s for airports Key performance indicators • KPIs represent a set of measures focusing on those aspects of organizational performance that are …
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