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Developing Key Performance Indicators (KPIs) for a ...

Developing Key Performance Indicators (KPIs) for a Department Utilizing Environment Based Design (EBD) Methodology Maomao Pan A Thesis in the Concordia Institute for Information Systems Engineering Presented in Partial Fulfillment of the Requirements for the Degree of Master of Applied Science (Quality Systems Engineering) Concordia University Montreal, Quebec, Canada August 2013 Maomao Pan, 2013 CONCORDIA UNIVERSITY School of Graduate Studies This is to certify that the thesis prepared By: Maomao Pan Entitled: Developing Department Key Performance Indicators (KPIs) for a Department Utilizing Environment Based Design (EBD) Methodology and submitted in partial fulfillment of the requirements for the degree of complies with the regulations of the University and meets the accepted standards with respect to originality and quality. Signed by the final examining committee: Dr. Amr M.

Developing Key Performance Indicators (KPIs) for a Department Utilizing Environment Based Design (EBD) Methodology Maomao Pan A Thesis in the Concordia Institute for Information Systems Engineering Presented in Partial Fulfillment of the Requirements

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