Transcription of DEVELOPING POLICIES, PROTOCOLS AND PROCEDURES
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DEVELOPING POLICIES, PROTOCOLS AND PROCEDURES
DEVELOPING POLICIES, PROTOCOLS AND PROCEDURES It may be part of human nature to err, but it is also part of human nature to create solutions, find better alternatives and meet the challenges ahead Kohn, L. T., J. Corrigan, and M. S. Donaldson. 2000. To Err Is Human: Building a Safer Health System. Washington, DC: National Academies Press Bibliography Campbell. Nancy J. 1998. Writing Effective Policies and PROCEDURES New York, NY: AMACOM. Dew John, Curtis M R Procedure writing ~st497/ Last accessed 31 August 2011. Guide to Writing Policy and Procedure Documents ISO 9001 Requirments. Kizer K. Large System Change and a Culture of Safety: Enhancing Patient Safety and Reducing Errors in Health Care. Chicago: National Patient Safety Foundation; 1999. Kotter, John (1995). Leading Change: Why Transformation Efforts Fail Harvard Business Review, March-April.
3 THE PRACTICE CULTURE AND ITS LEADERSHIP The Practice’s Culture is rooted in the values, beliefs and assumptions held by its members, and is demonstrated by its Policies, Protocols and Procedures, and delivery of care and discourse.
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