Transcription of DEVELOPING POLICIES, PROTOCOLS AND PROCEDURES - Iaith
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DEVELOPING POLICIES, PROTOCOLS AND PROCEDURES It may be part of human nature to err, but it is also part of human nature to create solutions, find better alternatives and meet the challenges ahead Kohn, L. T., J. Corrigan, and M. S. Donaldson. 2000. To Err Is Human: Building a Safer Health System. Washington, DC: National Academies Press Bibliography Campbell. Nancy J. 1998. Writing Effective Policies and PROCEDURES New York, NY: AMACOM. Dew John, Curtis M R Procedure writing ~st497/ Last accessed 31 August 2011. Guide to Writing policy and Procedure Documents ISO 9001 Requirments.
Consider leaving a policy or procedure unwritten when: It involves organisational culture and norms. It cannot be enforced (e.g., “Don’t discuss your salary with your colleagues”. If a member of staff realises that enforcement of a policy is lax, they think the same of all of the policies. When there will still be inconsistency.
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