Transcription of Difficult Conversations: How to Discuss What Matters Most
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Difficult Conversations: How to Discuss What Matters Most
Difficult Conversations: How to Discuss What Matters most A High-Level Summary of the Book by Stone, Patton and Heen Office of Human Resources The Ohio State University 1590 N. High St. Suite 300 Columbus, OH 43201-2190 2 Ingredients of Difficult Conversations Differing Perceptions In most Difficult conversations, there are different perceptions of the same reality. I think I m right and the person with whom I disagree thinks she s right. I don t see myself as the problem I know I make sense. What s often hard to see is that what the other person is saying also makes sense.
It is common during a difficult situation to make an attribution about another person’s intentions ... effective conflict management is about learning from mistakes, understanding different ... Difficult conversations: how to discuss what matters most.
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