Transcription of Digital Banking Benchmark - Deloitte
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Digital Banking Benchmark - Deloitte
Deloitte Luxembourg Digital Banking BenchmarkImproving the Digital performance2 3 Executive summary 4 Quick overview of the performance and identified weaknesses of retail banks 6 Constantly changing operating conditions 8 Eight dimensions of the customer journey 10 Web Banking 12 Mobile Banking 22 Example of a fully Digital bank 26 Conclusion 28 ContentsThe information/data contained herein is based on the circumstances at the date of the document, in the specific jurisdiction as analysed by Deloit
digital experience regarding financial services and challenge traditional banking strongholds and revenue sources. A majority of millennials (73 percent) would be more excited about a new offering in financial services from companies such as Google, Amazon, or Apple rather than from their own nationwide bank.5 New regulations constrain
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