Transcription of Digital disruption in retail - Deloitte
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Digital disruption in retail - Deloitte
Digital disruption in retailFebruary 2020 Digital disruption in retail03 ContentsForeword 04 Executive summary 06 Overview of agile retail organisation Backend 08 Supply chain 09 Logistics and warehousing 15 Finance 24 Procurement and vendor management 27 Assortment mix and planning 30 People 31 Technology transformation of the physical store 34 In-store/Physical store transformation 35 Customer experience, personalisation, and telling stories 38 Technology driven opportunities for start-ups 40 disruption through data unification and marketing 42 Omnichannel 43 Marketing and distribution tech 45 Emergence of Digital marketing 48 Data pri
(VR), artificial intelligence (AI), bots and drones, beacons, and cloud platforms, have played a key role in enhancing consumers’ engagement more than ever. Engaging consumers through immersive technologies, bespoke solutions, and custom targeting, is expected to significantly increase the probability of attracting and retaining new-age shoppers.
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