Transcription of Digital disruption in retail - Deloitte
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Digital disruption in retail - Deloitte
Digital disruption in retailFebruary 2020 Digital disruption in retail03 ContentsForeword 04 Executive summary 06 Overview of agile retail organisation Backend 08 Supply chain 09 Logistics and warehousing 15 Finance 24 Procurement and vendor management 27 Assortment mix and planning 30 People 31 Technology transformation of the physical store 34 In-store/Physical store transformation 35 Customer experience, personalisation, and telling stories 38 Technology driven opportunities for start-ups 40 disruption through data unification and marketing 42 Omnichannel 43 Marketing and distribution tech 45 Emergence of Digital marketing 48 Data privacy 48 Collaboration in the Digital age- retail ecosystem 50 Way forward 58 Endnotes 60 Contacts 62 Acknowledgements 62 Digital disruption in retail04 ForewordRetailers function in a dynamic environment witnessing dramatic shifts
Digital disruption in retail 06 Executive summary Access to global markets, preference for convenience, and availability of diverse choices for consumers have led to the rapid evolution of retail in India. Further, advancement in technology, higher household income, varied retail channel options, diverse product variety,
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