Transcription of Dimension Data’s 2016 Global Contact Centre …
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Dimension Data’s 2016 Global Contact Centre …
Accelerate your ambitionDimension data s 2016 Global Contact Centre benchmarking Report17 June 2016 Global resultsDigital transformation with a human touchThe Global Contact Centre benchmarking ReportLaunched in 1997by Merchants, Dimension data s subsidiary Contact Centre Global research study of multichannel interactions and the Contact centreSupported by over 40of the world s leading industry groupsand associations19 yearsof trends, performance analysis and best practice techniques6core review areasspanning innovative strategies on operations and technology to self- and assisted-service solutionsAbout the 2016 Report6 chapters, 700+ data points, 80+ charts of results 1320companies from81countries globally contributed to this year s research Analysiswith contextand recommendationson best practices16
accelerate your ambition Dimension Data’s 2016 Global Contact Centre Benchmarking Report 17 June 2016 Global results Digital transformation with a …
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