Transcription of Discharge Call Guidelines - Mass General
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Discharge Call Guidelines - Mass General
Patient call Manager Discharge call Guidelines Introduction: Discharge phone calls are made from the nursing units from which patients are discharged using a system called Patient call Manager. The goal of the calls is to make sure patients are home safely and have the resources they need to care for themselves. Preparing for the call before Discharge Best practice is for the nursing team to ask patients while they are still in the hospital if they would like to receive a phone call after Discharge . o Check with the patient to see if they do not want to be called, if they gave permission to speak with a family member and if they gave permission to leave a voicemail message. If the patient indicates that they would not like to be called, select Do Not call after pulling up the Patient call List. o Patients discharged to home should all receive a Discharge phone call . If the patient is discharged to another facility or level of care, please select the patient and then Remove after pulling up the Patient call List.
Patient Call Manager Discharge Call Guidelines . Introduction: Discharge phone calls are made from the nursing units from which patients are discharged using
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