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Do you have a complaint?

Do you have a complaint? Resolving your complaint At TD, we take your complaints seriously and are committed to helping resolve your complaint about TD or the service you've received. Usually, the best way to address the complaint is to raise the issue as soon as it comes up with the person you are dealing with. Even if you don't notice the issue right away, you can always get in touch with us at any time to voice your complaint. Please use any one of the contact options provided in this brochure. Before you begin: have any supporting documents available Consider what solution you think is appropriate To help reach a resolution, please follow these three steps: Step 1: Voice your complaint To tell us about your complaint, please use the contact information provided below.

If you have a concern relating to services you have received from TDAM, please contact your relationship manager or a TDAM associate directly. If you are not satisfied with the resolution provided in Step 1, please proceed to Step 2. Step 2: Escalate your complaint You can escalate your complaint in the following ways: 1.

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