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DOES WORKING FROM HOME WORK? EVIDENCE FROM

DOES WORKING from home WORK? EVIDENCE FROM. A CHINESE EXPERIMENT*. Nicholas Bloom James Liang John Roberts Zhichun Jenny Ying A rising share of employees now regularly engage in WORKING from home (WFH), but there are concerns this can lead to shirking from home .'' We report Downloaded from at Stanford University on March 3, 2015. the results of a WFH experiment at Ctrip, a 16,000-employee, NASDAQ-listed Chinese travel agency. Call center employees who volunteered to WFH were randomly assigned either to work from home or in the office for nine months. home WORKING led to a 13% performance increase, of which 9% was from work- ing more minutes per shift (fewer breaks and sick days) and 4% from more calls per minute (attributed to a quieter and more convenient WORKING environment).

Internationally, working from home also appears to be common. Figure II shows the share of managers allowed to work from home during normal working hours, from a major telephone survey we ran on over 3,000 medium-sized (50–5,000 employee) manufacturing firms during 2012–2013.3 This is a broader measure of WFH as it covers managers who are ...

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Why Working From Home Will Stick - Stanford University

nbloom.people.stanford.edu

We are grateful to comments from presentations at ITAM,HAI, LSE, Maryland, Munich, Rice, Ridge, Princeton, Stanford and the World Bank. We thank Corinne Stephenson for help generating our WFH media data. * Instituto Tecnológico Autónomo de México † Stanford University ‡ University of Chicago Booth School of Business and Hoover Institution

  Form, University, Working, Home, Munich, Working from home

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