Transcription of Dover District Council Performance Report
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Dover District Council Performance Report
Page 1 Dover District Council Performance ReportIntroduction Summary of Performance Indicators KEY Improved Performance Maintained Performance Decline in Performance StatusQuarter 1 Quarter 2 Quarter 3 Quarter 4 Direction of Travel to previous Amber411%617%411% Red38%411%719% Total36100%36100%36100%Shared Services PerformanceEK ServicesPIDescriptionOutturn 2014/15 DDC Target 2015/16Q1Q2Q3Q4 Current Cumulative figureAbsolute Number of Cases this Qtr where applicableDirection of Travel to previous QtrRAG StatusICTEKS01dPercentage of incidents resolved within agreed target response time - ICT98%95%100%99%100%99% GreenEKS02dPercentage of Service Desk calls resolved within one day72%60%67%65%65%66% GreenEKS04dPercentage availability of email service100% GreenPage 2EK ServicesPIDescriptionOutturn 2014/15 DDC Target 2015/16Q1Q2Q3Q4 Current Cumulative figureAbsolute Number of Cases this Qtr where applicableDirection of Travel to previous QtrRAG StatusEKS05dPercentage availability of the corporate website (DDC responsibility) availability of Finance system100%95%100%100%100%100% availability of Anite System100%95%100%100%100%100% GreenCustomer ServicesEKS026dAverage call waiting time in minutes seconds57 s
Page 1 Dover District Council Performance Report Introduction Summary of Performance Indicators KEY Improved performance
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