Transcription of Driving Customer Service Excellence: Patient Access ...
{{id}} {{{paragraph}}}
Driving Customer Service Excellence: Patient Access Operations Going the Extra Mile! John Woerly, MSA, RHIA, FHAM Vice-President, Patient Access 2 Presentation Objectives the context for discussing Service excellence in healthcare and discuss a set of organizational strategies that are associated with the achievement of consistently high levels of Customer Service in hospitals the strategic business case for Service excellence by examining the real organizational benefits that accrue to high performers 3 Who are we? Optum360 Overview Highly skilled employees focused on: Patient Access Health Information Mgmt. Patient Financial Services Health Technology Innovation Systems Implementation Advisory Services, including ICD-10 7,500+ Technology 2500+ FACILITIES using revenue cycle services 1600 Technology solutions for CLIENTS OUT OF 5 Hospitals use Optum360 Products and Services 4 End-to-End Revenue Cycle Mgmt.
3 Who are we? Optum360 Overview Highly skilled employees focused on: • Patient Access • Health Information Mgmt. • Patient Financial Services
Domain:
Source:
Link to this page:
Please notify us if you found a problem with this document:
{{id}} {{{paragraph}}}
ADVANCING THE PRACTICE OF PATIENT, ADVANCING THE PRACTICE OF PATIENT- AND FAMILY-CENTERED CARE, CARE, InstItute for atIent- and famIly-Centered Care, Patient, Treatment of drug-susceptible, Treatment of drug-susceptible tuberculosis and patient care, Psychosocial, REQUEST FORM TAR, Partnership, The patient, PATIENT-CENTRED CARE: IMPROVING QUALITY