Transcription of Driving Customer Service Excellence: Patient Access ...
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Driving Customer Service Excellence: Patient Access ...
Driving Customer Service Excellence: Patient Access Operations Going the Extra Mile! John Woerly, MSA, RHIA, FHAM Vice-President, Patient Access 2 Presentation Objectives the context for discussing Service excellence in healthcare and discuss a set of organizational strategies that are associated with the achievement of consistently high levels of Customer Service in hospitals the strategic business case for Service excellence by examining the real organizational benefits that accrue to high performers 3 Who are we? Optum360 Overview Highly skilled employees focused on: Patient Access Health Information Mgmt. Patient Financial Services Health Technology Innovation Systems Implementation Advisory Services, including ICD-10 7,500+ Technology 2500+ FACILITIES using revenue cycle services 1600 Technology solutions for CLIENTS OUT OF 5 Hospitals use Optum360 Products and Services 4 End-to-End Revenue Cycle Mgmt.
Driving Customer Service Excellence: Patient Access Operations – Going the Extra Mile! John Woerly, MSA, RHIA, FHAM – Vice-President, Patient Access
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