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DTIC
Navy Personnel Research and Development Center '_. San Diego, CA 0'2152-68W TR 89-3 December 1988. N. A total quality management Process Improvement Model DTIC. S ELECTE. J AN. 10098 U. Approved for public release; distribution is unlimited. 89 1 10 026. NPRDC TR 89-3 December 1988. A total quality management PROCESS IMPROVEMENT MODEL. A. Houston S. L. Dockstader Approved by Laurie A. Broedling Released by B. E. Bacon Captain, Navy "Commanding Officer and James S. McMichael Technical Director Approved for public release;. distribution is unlimited.
SUMMARY In an effort to improve quality and productivity, Navy industrial organizations are adopting a management approach known as total quality management (TQM).
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